Gaya APA
Snow, Dennis; Yanovitch, Teri. (2010).
Unleash Excellence: The Complete Guide to Ultimate Customer Service, 2nd edition (2).
USA:
John Wiley & Sons Inc.
Gaya Chicago
Snow, Dennis; Yanovitch, Teri.
Unleash Excellence: The Complete Guide to Ultimate Customer Service, 2nd edition.
2
USA:
John Wiley & Sons Inc,
2010.
.
Gaya MLA
Snow, Dennis; Yanovitch, Teri.
Unleash Excellence: The Complete Guide to Ultimate Customer Service, 2nd edition.
2
USA:
John Wiley & Sons Inc,
2010.
.
Gaya Turabian
Snow, Dennis; Yanovitch, Teri.
Unleash Excellence: The Complete Guide to Ultimate Customer Service, 2nd edition.
2
USA:
John Wiley & Sons Inc,
2010.
.