Gaya APA
Doane, Darryl S.; Sloat, Rose D.. (2001).
Excuses, Excuses, Excuses? For Not Delivering Excellent Customer Service- and What Should Happen! .
Amherst:
HRD Press.
Gaya Chicago
Doane, Darryl S.; Sloat, Rose D..
Excuses, Excuses, Excuses? For Not Delivering Excellent Customer Service- and What Should Happen!.
Amherst:
HRD Press,
2001.
.
Gaya MLA
Doane, Darryl S.; Sloat, Rose D..
Excuses, Excuses, Excuses? For Not Delivering Excellent Customer Service- and What Should Happen!.
Amherst:
HRD Press,
2001.
.
Gaya Turabian
Doane, Darryl S.; Sloat, Rose D..
Excuses, Excuses, Excuses? For Not Delivering Excellent Customer Service- and What Should Happen!.
Amherst:
HRD Press,
2001.
.