Gaya APA
Butler, David L.. (2004).
Call Center Management: Creating a Culture of Accountability and Excellent CS .
USA:
Butterworth-Heinemann.
Gaya Chicago
Butler, David L..
Call Center Management: Creating a Culture of Accountability and Excellent CS.
USA:
Butterworth-Heinemann,
2004.
.
Gaya MLA
Butler, David L..
Call Center Management: Creating a Culture of Accountability and Excellent CS.
USA:
Butterworth-Heinemann,
2004.
.
Gaya Turabian
Butler, David L..
Call Center Management: Creating a Culture of Accountability and Excellent CS.
USA:
Butterworth-Heinemann,
2004.
.